All costs are starting price points and may change at the stylist discretion depending on hair’s length texture, density as well as unknown additions to the service (i.e. extensive detangling). For more accurate pricing, please come and visit us for a complementary consultation prior to your appointment.
We love serving our young clients and helping their parents understand as much as possible about at home hair care. We do not have a preference of minimum age, but please keep in mind your child may not be comfortable during their first visit. Bring along their favourite toy or a device that can help distract them during the process. We try to respect everyone’s appointment during a little one’s visit. Please ensure you can keep your young one occupied during your service if they are waiting with you. Your child’s age does not solidify child pricing. We will still consider length, texture and density.
Cancelation / No Show
We send an email three (3) days prior to your appointment. We then call 48 hours prior to if you do not click the confirmation link. Please consider the impact of not showing up or calling in advance to reschedule your appointment. Please note that a minimum of 24 hours notice is needed to surpass our cancellation fee equaling 50% of your service cost to be charged upon your next visit. If you contact us less than 24 hours prior to your appointment or do not show up, you will be charged 75% of your original appointment. We ask for you to pay via e-transfer before being able to reserve your next appointment.
Unused products can be exchanged within 7 days of purchase. Please let us know if any tool has malfunctioned and we will always do our best to get you set back up with what you need.
We do our best to let you know 30 minutes prior to your appointment if your stylist is running behind. If you arrive late for your appointment, your stylist may need to pause your appointment when the next booked client arrives or reschedule you to another day.